Hi Burkhardt team
Shveta and I wanted to thank you for all your help in our long journey to find our apartment. We ultimately found something that we hope will be the perfect place for our family.
I must say that your business model is ideally suited for today's environment. As we discovered through the process, in the industry there is ample technology solution to the discovery of new listings, yet the bid and closing process remains very inefficient. Your firm is set up to focus on the parts of the process where it is most helpful, with a no-frills-when-not-needed style, which combined with the rebate model is exactly what the competitive NY market needs.
Also the team is lean yet offers the complimentary skills that is needed to deliver a complete service. Keith you have always provided very genuine advice. Christian - you have been an example of cool headed and efficient execution at crunch time. Lance you have diligently showed us to more than 50 apartments during weekdays and weekends.
Once again, thanks all of you. I will be more than happy to provide references if you should require.
Puneet
